Security Best Practices

Security Best Practices

Keep your account and funds safe with these guidelines.

Account Security

1. Enable 2FA — Set up TOTP-based two-factor authentication in Settings
2. Use a Strong Password — At least 12 characters with mixed case, numbers, and symbols
3. Review Active Sessions — Regularly check and revoke unknown sessions
4. Secure Email — Use a unique, secure email for your account

Trading Security

1. Verify Counterparty — Check reputation scores and trade history
2. Start Small — Begin with small trades to test new counterparties
3. Keep Evidence — Screenshot all payment confirmations
4. Use Platform Chat — Keep all communication on-platform for dispute evidence
5. Never Share Keys — No one from CoinExchange.Cash will ever ask for your private keys

Wallet Security

1. Hardware Wallet — Use Ledger or Trezor for significant amounts
2. Backup Seed Phrase — Store it offline in a secure location
3. Verify Addresses — Always double-check wallet addresses before sending
4. Beware of Phishing — Only use coinexchange.cash — check the URL carefully

Reporting Issues

If you suspect any security issue:

• Report it immediately via the support chat
• Use the "Report User" button for suspicious users
• Contact [email protected] for urgent matters