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Getting Started

Security Best Practices

5 min read 1,098 views v1Updated 2024-07-08

Security Best Practices

Keep your account and funds safe with these guidelines.

Account Security

  • Enable 2FA — Set up TOTP-based two-factor authentication in Settings
  • Use a Strong Password — At least 12 characters with mixed case, numbers, and symbols
  • Review Active Sessions — Regularly check and revoke unknown sessions
  • Secure Email — Use a unique, secure email for your account

    • Trading Security

  • Verify Counterparty — Check reputation scores and trade history
  • Start Small — Begin with small trades to test new counterparties
  • Keep Evidence — Screenshot all payment confirmations
  • Use Platform Chat — Keep all communication on-platform for dispute evidence
  • Never Share Keys — No one from CoinExchange.Cash will ever ask for your private keys

    • Wallet Security

  • Hardware Wallet — Use Ledger or Trezor for significant amounts
  • Backup Seed Phrase — Store it offline in a secure location
  • Verify Addresses — Always double-check wallet addresses before sending
  • Beware of Phishing — Only use coinexchange.cash — check the URL carefully

    • Reporting Issues

    If you suspect any security issue:

  • Report it immediately via the support chat
  • Use the "Report User" button for suspicious users
  • Contact [email protected] for urgent matters

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