CryptoGigs Dispute Resolution

Disputes on CryptoGigs

When to Open a Dispute

You should open a dispute when:

• The seller delivered work that doesn't match the gig description
• The seller missed the delivery deadline and isn't communicating
• The buyer is unresponsive after delivery
• There's a disagreement about the quality or scope of work

How the Dispute Process Works

1. Either party opens a dispute — provide a reason and detailed explanation
2. An arbitrator is assigned — a CoinExchange moderator reviews the case
3. Both parties provide evidence — use the order chat to share screenshots, files, and explanations
4. Arbitrator decides — the arbitrator can:

• Release funds to the seller (if work was satisfactory)
• Refund the buyer (if work was not delivered or unsatisfactory)
• Split the funds (partial refund)

1. Resolution is final — the 2-of-3 multisig ensures the arbitrator's decision is enforced

The 2-of-3 Multisig Advantage

The escrow requires 2 of 3 signatures (buyer, seller, arbitrator):

• Normal completion: Buyer + Seller agree → funds released
• Dispute - seller wins: Seller + Arbitrator agree → funds go to seller
• Dispute - buyer wins: Buyer + Arbitrator agree → funds returned to buyer

This ensures no single party can steal funds.

Tips to Avoid Disputes

• Communicate clearly before and during the order
• Set clear expectations in your requirements
• Use the built-in messaging for all communication (creates a record)
• Request revisions before opening a dispute