Security Best Practices
Keep your account and funds safe with these guidelines.
Account Security
Enable 2FA — Set up TOTP-based two-factor authentication in SettingsUse a Strong Password — At least 12 characters with mixed case, numbers, and symbolsReview Active Sessions — Regularly check and revoke unknown sessionsSecure Email — Use a unique, secure email for your accountTrading Security
Verify Counterparty — Check reputation scores and trade historyStart Small — Begin with small trades to test new counterpartiesKeep Evidence — Screenshot all payment confirmationsUse Platform Chat — Keep all communication on-platform for dispute evidenceNever Share Keys — No one from CoinExchange.Cash will ever ask for your private keysWallet Security
Hardware Wallet — Use Ledger or Trezor for significant amountsBackup Seed Phrase — Store it offline in a secure locationVerify Addresses — Always double-check wallet addresses before sendingBeware of Phishing — Only use coinexchange.cash — check the URL carefullyReporting Issues
If you suspect any security issue:
Report it immediately via the support chatUse the "Report User" button for suspicious usersContact [email protected] for urgent matters