Appeals Process
If you disagree with a dispute resolution, you can file a single appeal to a Super Admin (L2 arbitrator).
When to Appeal
You believe the original arbitrator made an errorNew evidence has emerged since the original decisionYou believe the process was not followed correctlyHow to Appeal
From the resolved trade page, click "Appeal Decision"Explain why you believe the decision was wrongUpload any new evidenceSubmit your appealReview Process
A Super Admin (L2) reviews the original decision and all evidenceBoth parties may be asked for additional informationThe Super Admin makes a final, binding decisionIf the appeal is upheld, the escrow decision is reversedImportant Notes
Each dispute allows only one appealAppeals must be filed within 7 days of the original decisionThe Super Admin decision is final — there is no further appealFiling frivolous appeals may result in account restrictions