Frequently Asked Questions
Answers about P2P trading, escrow, fees, privacy, data handling, and activity-dependent verification.
Getting Started
What is CoinExchange.Cash?
CoinExchange.Cash is a non-custodial peer-to-peer cryptocurrency platform. Users connect a wallet and trade supported assets directly, with 2-of-3 multisig escrow available for P2P trades. Verification requirements vary by activity and legal obligations.
Do I need to create an account?
Wallet-based features do not require a traditional password account. Some activities or connected services may still require contact details or identity verification.
Is KYC required?
Verification is not mandatory for every wallet-based interaction. It may be required for higher-risk activity, certain volumes, disputes, connected providers, or legal and compliance obligations.
What wallets are supported?
CoinExchange.Cash supports 60+ cryptocurrency wallets including MetaMask, Trust Wallet, Phantom, Exodus, Coinbase Wallet, Rainbow, Ledger, and many more via WalletConnect.
Which cryptocurrencies can I trade?
You can trade 27+ cryptocurrencies across 16 blockchain networks: Bitcoin, Ethereum, Solana, USDT, USDC, Litecoin, Monero, Dogecoin, XRP, Cardano, Polygon, Avalanche, BNB, DAI, Arbitrum, Base, and CXCash.
Trading
How does P2P trading work?
Sellers post offers with their price, payment methods, and terms. Buyers browse offers and initiate a trade. The seller's crypto is locked in multisig escrow. The buyer sends payment via the agreed method (bank transfer, cash, PayPal, etc.). The seller confirms receipt, and the crypto is released to the buyer.
What payment methods are accepted?
Sellers choose from supported payment arrangements and set their offer terms. Available options vary by location, counterparty, provider rules, and current product support.
Are there trading fees?
Applicable platform fees, network gas, spreads, and provider costs are shown or described in the relevant flow. Costs vary by chain, service, and counterparty offer.
How long does a trade take?
Completion time depends on the blockchain, payment arrangement, counterparty response, confirmations, and any dispute or verification review.
What happens if there is a dispute?
Either party can open a dispute and submit evidence. An arbitrator reviews the record under the published dispute process; the 2-of-3 model requires two authorized signatures to move escrowed funds.
Security & Escrow
What is 2-of-3 multisig escrow?
Buyer, seller, and arbitrator keys participate in each 2-of-3 escrow. Two authorized signatures are required, so no single participant, including the platform, can move escrowed funds alone.
Does CoinExchange hold my funds?
CoinExchange.Cash does not take unilateral custody of P2P escrow. Funds are locked in the applicable contract during an active trade and require two authorized signatures to move; users remain responsible for wallet and key security.
How are my private keys protected?
Private keys remain in the user wallet. WalletConnect and injected providers submit user-approved requests; users should verify the destination, contract, network, and transaction details before signing.
Is my identity stored?
The platform minimizes identity data for wallet-based access, but security logs, dispute evidence, transaction records, and legally required information may be retained under the Privacy Policy. Connected providers have their own retention practices.
Private Swap & Send
What is Private Swap?
Private Swap is designed to reduce direct public linkage between supported inputs and outputs. Privacy depends on the route, implementation, wallet and network metadata, retained records, and user behavior.
What are the fees for Private Swap?
Private Swap charges a 0.5% service fee plus network gas fees. This fee covers the service and all relay/hop costs.
What is Private Send?
Private Send uses supported privacy technology to reduce publicly visible linkage. It does not guarantee anonymity or untraceability; fees, network metadata, and retained security records can apply.
CXCash
What is CXCash?
CXCash uses ZK-SNARK-based shielding to reduce transaction details exposed publicly on-chain. Privacy is not absolute and depends on implementation, wallet and network metadata, connected services, and user behavior.
How do I buy CXCash?
You can buy CXCash on CoinExchange.Cash by swapping any supported cryptocurrency for CXCash via the Private Swap feature, or by trading P2P with other users who have CXCash.
Is CXCash safe?
CXCash uses Aztec-related ZK proof technology. Users should verify the current network, published contract addresses, source code, review status, and risk disclosures before committing funds; a review is not a guarantee of safety.
Other Features
What is P2P Lending?
CoinExchange.Cash offers over-collateralized P2P crypto lending with contract-based collateral and liquidation rules. Eligibility, verification, asset support, and risk vary by activity.
What are Prediction Markets?
Prediction markets use pool-based pricing for supported events. Eligibility, verification, available markets, assets, and settlement rules vary by activity and legal requirements.
What are Crypto Slots?
Eligible slot results expose cryptographic verification data. Users should verify the published method and contract data and review payout, liquidity, network, and eligibility risks.
What is the Referral Program?
Refer friends and both you and your referral receive 3 free trades plus VIP status. VIP users receive $0.50 in non-cashout bonus slot credits every week.
Still Have Questions?
Check our Help Center for detailed guides or reach out on Telegram.